1. A thorough knowledge and understanding of computer technology and problem resolution procedures is required.
2. Ability to follow documented processes and procedures with minimal supervision.
3. An understanding of project management principles is preferred.
4. Windows client/server software experience or certifications will provide additional consideration.
5. Project management experience will provide additional consideration.
6. Any help desk or customer contact skills will also provide additional consideration.
1. Customer support and communications skills are required.
2. Professionalism skills and good work ethics are required.
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