IBM India Pvt. Ltd | Freshers off campus | Hyderabad | jobs

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Job Description:
1. Providing Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA and AP.
2. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
3. Perform problem cause analysis.
4. Resolve routine customer problem
5. Ability to Identify Opportunity and Implement Process Improvements
6. Has technical experience and skills in the areas of problem determination,creativity and analysis.
Candidate Profile:
1. Candidate should possess B.E/B.Tech/M.E/M.Tech/MCA/MBA or any other graduate from a recognised university
2. Strong computer skills required
3. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
4. Excellent oral and written communication skills.
5. Excellent customer service orientation
6. Skilled in commercially standard software applications and major desktop operating systems.
walkin Date:
25 and 28th April 2014 at 8.30 a.m.
Venue Details:
Sphoorthy Engineering College, Nadergul Village, Near Vanasthalipuram, Sagar Road, Saroornagar Mandal, Hyderabad.
Pincode: 501510

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