1. Handle incoming customer calls and cases for Allscripts Sunrise Application.
2. Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
3. Troubleshooting at customer site if necessary.
4. Supplement implementation team efforts as needed.
5. Use product specific diagnostic tools and techniques to resolve customer issues.
6. Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues
7. Replicate issues, document results and present issue resolution to customers.
8. Work with Product Development Teams to troubleshoot software
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